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Waterbed Service Excellence shipping Australia wide

Refunds and Returns Policy.

100% Money Back Piece Of Mind Guarantee.  Any goods damaged or Lost in transit will be resent or compensated for to your satisfaction. Any Parcels marked as delivered by the carrier but not received must be notified within 24 Hours. You have a duty of care to be aware of imminent delivery's.

My goal is to provide high-quality goods and services to you our customers at an exceptional value. I understand that sometimes there may be a problem.

To make your shopping experience as trouble-free as possible. Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. There is no restocking fee!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Just in Case You Purchased Incorrectly.

The process is simple and works like this.

If you decide to keep your purchase then the shipping is free. On Items with free shipping.
If for some reason you wish to return any merchandise within the specified time then you will be responsible for the original shipping costs incurred to ship the product to you. And to Ship it Back to Me.

This charge will be deducted even if free shipping was marked on your order.
We can only pay for your shipping only if you keep your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

I Love My Waterbed, Its The Best, I Make Sure Yours is Too!
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